FAQs

Frequently Asked Questions

Find answers about our wall art, shipping, returns, and caring for your prints.

Shipping & Delivery

When will my order ship?

Most orders are printed and shipped within 2–3 business days.

When will I receive tracking information?

You should receive your tracking number within 1–2 days after your order ships.

How long does delivery take?

Most orders arrive within 5–7 days after shipping, depending on your location. Shipping costs are calculated at checkout.

Returns & Damages

What is your return policy?

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it, in its original packaging, and you'll need your receipt or proof of purchase.

To start a return, contact us at jamesyokephoto@gmail.com. If your return is accepted, we'll send you a return shipping label and instructions for where to send your package.

My print arrived damaged. What should I do?

Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

How do refunds work?

Once we receive and inspect your return, we'll notify you if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. It can take a few extra days for your bank or card company to post the refund.

Can I exchange an item?

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

About Our Art

What kinds of artwork do you offer?

James Yoke Photography & Creations offers original fine art photography and creative digital artwork on canvas and aluminum. Explore wildlife and animal art, landscapes and sunsets, floral pieces, and imaginative digital paintings.

All photography featured in the collection is photographed by James Yoke, bringing his unique perspective and artistic style to every image.

What sizes and finishes can I choose from?

Each design is available in multiple sizes. Canvas prints come in glossy or matte finishes, with mirrored, black, or white edges and a 1.5-inch-deep wrap. Aluminum prints offer a sleek, vivid finish. Check the product page for the options available for your chosen artwork.

Do you offer digital downloads?

No. Every piece is a physical, ready-to-display print. You won't receive a digital file.

How do I care for my print?

Dust your print gently with a soft, dry cloth. Avoid moisture and prolonged direct sunlight to help keep your artwork looking its best.

Discounts & Contact

Can I get a discount on my order?

Join our newsletter to receive a coupon code for 10% off your next order.

How can I get in touch?

We'd love to hear from you. Send us a message through our Contact page or email jamesyokephoto@gmail.com.